6/24/22
Mitigate business IT vulnerabilities every day, just by staying current.
I.T.WORKS! consistently applies process, standards, and alignments to business IT for each and every client. These unique set of standards and alignments proactively maintain client’s technology and keep business IT up to date, reliable, and secure.
How is business IT kept current?
Dedicated team members proactively manage clients’ business IT, installing upgrades, updates, and patches (among other things) as part of repeated monthly, and in person routine alignments for clients. This unique proactive approach keeps business IT current and delivers consistently working technology. (See our blog for more info)
Consistently working technology resolves problems prior to them becoming an issue, offers fewer tickets, less reactive time, and provides a reliable platform against malware, as viruses/malware have an easier time penetrating old, out-of-date, unpatched software and hardware. Managed Service Providers (MSP) buried in tickets struggle to keep business systems safe from malware and keep technology up and running.
Clients focus on business, not IT problems.
I.T.WORKS! proactively resolves technology issues and aims at ZERO tickets. Our mission is not to reactively FIX technology issues, it is to provide CONSISTENTLY WORKING TEHCNOLOGY, and keep our clients business IT current. Our consistently low-ticket levels across all our clients speak volumes to the fact that proactive maintenance is occurring.
A disciplined approach to business IT mitigates vulnerabilities every day.
A strategic plan that incorporates conversation of desired business results, in conjunction with technology needs. This cultivated plan provides a solid foundation for businesses technology success. Vital quarterly meetings allow us to identify and strategize for all business technology needs and desired business growth. Just as your business will have a five-year plan, business technology growth and budgeting should be part of technology conversations to ensure success. Having a process in place for growth, with proactive and intentional planning, ensures business technology is regulated and controlled.
Vital conversations expose pain points that drive positive business IT change:
Example 1: A client had a pain point of having a team member drive weekly to each location to collect receipts (across the region). A deeper discussion into the day-to-day pains, beyond technology, allowed us to automate this process, receipts (of varying size, shape, and quality) were easily scanned by staff at each location and directly sent the main server. This new process freed up 3 days of work (each week), increasing employee productivity.
Example 2: A client had implemented a new POS, was working late for months to reconcile both systems, and became aware of the systems disconnecting and reconnecting starting around 8 PM. This was not a huge problem because work is normally finished at this point, but a bit concerning. The issue progressed and began occurring earlier and earlier in the day (affecting the entire accounting department as the day progressed). The POS vendor was consulted; however, it was still proving to be a very challenging problem to resolve. Because I.T.WORKS! teammates like a challenge and find themselves to be a bit OCD, this issue needed to be resolved. Upon waking up from sleep one night, a team member had a theory. The issue was occurring later and later in the summer and seemed to be related to night fall. The owner was thrilled to hear of the potential solution to which she replied “good, because I’m ready to throw this new software system out the window”. Questions were asked in the warehouse (under the owner’s office) if anything occurred at nightfall concerning, heat, warehouse machinery, or lights. The team member was informed that the parking lot lights turned on automatically when it got dark. In fact, the light outside the owner’s office was broken and would go on and off all night. The team member requested to remove the bulb from this light and keep it off as a test. The next day I.T.WORKS! called and the owner responded it was to early to confirm, but the systems didn’t shut down the previous day. A week later the issue was declared resolved and the owner was advised to repair the parking lot lights, to which she replied, “I don’t think you understand, we are never turning those lights on again!”. This wasn’t a problem with the technology, software, or the team at the client, but is an example of how various factors in an environment can cause issues, and we need to resolve them all!
Example 3: A client was completely down due to a lightning strike (almost everything that used electricity had been damaged). Within 24 hours, before the insurance adjustor arrived, I.T.WORKS! had the technology infrastructure up and running. The client was able to provide service to their clients’ even while the lights were still out. Parts were sent overnight. The team was on standby, waiting for replacement parts to arrive and restore operations. The insurance adjuster acknowledged that THIS WAS A FIRST. He had never arrived to investigate a client that was already back up and running before he got there. Our client told him they couldn’t be down, even for a day, and their IT company knew that and did whatever was needed to get them back up and running.
An exceptional technology services provider with a unique mission – delivering consistently working technology to clients through five service areas (See our blog for more info). Clients don’t see it in the day-to-day interworking’s of their technology, they experience it in the results.
Business IT is available how, when and where clients want it.
Client agreements are month to month – Results are WHY clients remain year after year!
- I.T.WORKS! business model is the perfect IT solution, their responsiveness, positive can-do attitude, technical savvy, keeps my business running perfectly. I have never worked with a better run company, no matter the trade.
- We had not hired an IT company, but rather we had partnered with a business that could truly help us meet our full potential.
- I.T.WORKS! delivers an outstanding job with all our IT, POS, servers and phone system implementation and support. They respond quickly with an excellent team of professional personnel who provide a detailed plan and methodology for reaching our goals.
- I.T.WORKS! proactive approach to maintaining the health of our IT environment eliminates anxiety and increases efficiency.
