7/27/22
You have decided to hire a Managed IT Services Provider and pay top dollar for IT help, yet still have computer problems?
In the onset of a growing company, it may be customary to muddle through IT issues. As technology changes with business growth, what were once easy manageable IT problems can evolve into complicated systems that potentially present true risks if not maintained properly, ultimately resulting in downtime and serious security issues.
Company growth, coupled with a desire to strategically grow, stay on top of IT issues, avoid downtime and security risks, benefit from help desk support and system monitoring, and ultimately keep team members focused on core competencies, (and let’s face it, sleep better) often results in business making the move to hire an Managed IT Services Provider.
Businesses are ultimately anticipating this dream team will manage, advise, and keep IT working.
Business owners are researching (MSP)s, hoping to benefit from those backed with years of experience navigating all types of technology issues. This wide range of experience (from a team of experts) will prove to be beneficial when it comes to resolving their IT problems. In addition, as businesses mature, it is important to understand what new and improved technologies exist to make day-to-day business run smoother and more productive.
HOWEVER, what happens when promised business IT expectations are not delivered?
To many times, business owners start to see that the set expectations and the delivered results are not in alignment. This is a tough place for a business owner to find themselves, this investment required time, money, and negotiation. In addition, most contracts are binding for a year, so there is no way to immediately rectify this problem.
A business locked into an IT contract yielding mediocre results is a problem.
Unfortunately, many businesses may choose to accept less than perfect results (sometimes, they don’t know what results they should even expect). Business owners are apprehensive about starting a new relationship, diving into another contract to receive less than adequate service, just in case the next Managed IT Services Provider is as challenging as the last. They stay with the Managed IT Services Provider that they know and have already created work arounds to make their technology work.
“WHY?” do businesses pay top dollar for poor results.
This scenario, unfortunately, is extremely common because businesses become STUCK. They do not believe that their technology CAN work consistently. They have never seen the RESULTS of working technology.
Businesses cannot understand RESULTS they have not experienced.
Technology is an investment and when it consistently operates. Business is more productive, profitable; employees are up and running, client deadlines are met, jobs are bid for, information is delivered to end users, funds are collected, prospective client calls are received and so on. Time is spent working instead of hours wasted on the frustrations (the “F” word at our office) of technology problems.
Technology is an important investment and needs to work, ACCEPT NOTHING LESS!
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See our blogs that provide best practices concerning business IT : I.T.WORKS! Blogs
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I.T.WORKS! 5 Service Areas, Virtual Chief Informational Officer (vCIO), Project Team Engineers, Automation Team Engineers, Technology Administrator Engineers and Support Team Engineers, DELIVER Consistently Working Information Technology Through Proactive IT Management. IT Support Specialists PROACTIVELY install all software and hardware updates, upgrades, and patches as part of NORMAL service offering for clients. Technology that is always current resolves problems prior to becoming an issue, provides the best safety protocols as viruses penetrate old, out-of-date, unpatched software, and delivers CONSISTENTLY WORKING TECHNOLOGY. This is more than a list of “items” it’s part of the core of who we are, it’s part of our culture. Everyone on our team is focused on getting it right the first time, and setting the technology, and you, up for success.
The Best Technology is CONSISTENTLY WORKING TECHNOLOGY
I.T.WORKS! is unique in their set standards of proactively maintaining client’s technology. What does this mean for our clients? Dedicated team members PROACTIVELY install all software and hardware updates, upgrades, and patches as part of NORMAL service offering for clients.
Technology that is always current resolves problems prior to becoming an issue, provides the best safety protocols as viruses penetrate old, out-of-date, unpatched software, and delivers CONSISTENTLY WORKING TECHNOLOGY.
Call us with questions at 508.375.6444
8 Pain Points an Managed IT Services Provider Will Solve