3/21/2022

Should Employees Manage Small Business IT Needs or Leave it to the IT Professionals?

Small businesses typically make do with basic technology when opening a new business. Funding constraints cause employees or owners to commonly manage their IT issues. However, as businesses mature and acquire additional employees and systems, they are faced with the additional complexities of business technology.

These complexities include:

• Research and purchase of industry specific software
• Backup to ensure client and business information is protected and recoverable
• Regular updates, upgrades, and patches need to be installed keep systems current

Experienced IT professionals address these complexities:

• Guide clients in choosing the right software that directly impacts desired business goals
• Create a customized and responsive backup plan to protect businesses and ensure recovery

• Dedicated team members will provide regular updates, upgrades, and patches to keep systems current and offer the best safeguard against security risks

In the onset of a growing company, it may be customary to muddle through IT issues. As technology grows with the businesses; and what were once easy manageable IT problems evolve into complicated systems that potentially present true risk if not maintained properly, owners could be doing their business a massive disservice allowing employees to continue maintaining technology.

When employees are involved in resolving IT issues, they are not focusing on core competencies nor completing their work to full potential, in addition to supplementary tasks burdening workload. Employees are not trained in technology best practices, and the result can lead to downtime and serious security issues. If back up is not monitored properly, recovering from any type of downtime could be incredibly challenging.

Qualified IT professionals, backed with years of experience navigating all types of technology issues, offer a wide range of industry experience (and a team of experts) to resolve any problem, while providing new and improved technologies along the way. Their expertise keeps business technology safe, secure, and reliable for clients.

Time is spent working instead of hours wasted on the frustrations of technology problems. “Print the sales presentation needed TODAY”. “Do not lose a bid because the email was down”. “Communicate with a client having issues”. “Continue to sell tickets”, etc. There are no lost opportunities, and employees spend their valuable time on their core competencies.

Increase employee and business productivity, focus on business core competencies, and confidently deliver business expertise to your clients.

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