The Best Technology is CONSISTENTLY WORKING TECHNOLOGY
I.T.WORKS! is unique in their set standards of proactively maintaining client’s technology. What does this mean for our clients? Dedicated team members PROACTIVELY install all software and hardware updates, upgrades, and patches as part of NORMAL service offering for clients.
Technology that is always current resolves problems prior to becoming an issue, provides the best safety protocols as viruses penetrate old, out-of-date, unpatched software, and delivers CONSISTENTLY WORKING TECHNOLOGY.
The benefits of CONSISTENTLY WORKING TECHNOLOGY offer fewer issues (i.e. “tickets”), less reactive time, increased work time, efficiency for your team, and less stress. Time is spent working instead of hours wasted on the frustrations of technology problems. There are no lost opportunities, and team members spend their valuable time on their core competencies.
IT support companies buried in tickets lack the proper discipline needed to keep business systems safe from malware or keep technology up and running. Clients waiting to have tickets resolved is downtime for employees – we strive for just the opposite. We proactively resolve technology issues and aim at ZERO tickets. Our mission is not to reactively FIX technology issues, it is to provide CONSISTENTLY WORKING TEHCNOLOGY, our only acceptable standard. Rather than asking “how fast can you resolve issues” which everyone will say is “fast”, ask how many tickets they have per person they support, per month. Anything higher than a quarter of a ticket per person, is WAY too much (if they don’t know, it’s another red flag as it’s not important for them to improve it). They may be able to close a lot of “tickets”, but that also means they HAVE a lot of tickets to close (hint, we don’t want things broken in the first place).
Our low-ticket levels speak volumes to the fact that proactive maintenance is occurring.
Consistently working technology removes business IT frustration. We unequivocally understand the true cost of keeping systems consistently up and running, and the expertise, technology and manpower required to make it happen. We also understand that downtime is enormously expensive for clients.