Resetting the Expectations of IT Service Providers
In today’s information technology culture, there are numerous problems to focus on when it comes to the service shortfall of IT Service Providers – not keeping promises, no follow through, lack of proper expectations, not fixing issues at the root of the problem, additional charges unaccounted for, and the list could go on and on. On too many occasions an IT Service Providers will take on a new client just to lose them the following year due to poor performance. Many IT Service Providers give other IT Service Providers a bad name and leave business owners with a bad taste in their mouths. We absolutely understand this and hear it firsthand regularly.
BUT, WHAT IF FOR ONE MOMENT, YOUR BUSINESS COULD GET WHAT IT NEEDED TO SUCCEED, GROW AND BE PROFITABLE BECAUSE OF TECHNOLOGY – WHAT WOULD THAT LOOK LIKE?? WOULD YOU WANT TO BENEFIT FROM THIS TYPE OF SERVICE? WHO WOULDN’T RIGHT??
WHAT IF, information technology was consistently up and running without issues? You could print, get online, and send email, all the time.. No service tickets to wait to be resolved. Does this reality remotely seem possible??
What If there were a different type of IT Service Provider that found it beneficial to both parties to keep clients IT working? What if that were part of their business plan, that they do NOT CHARGE by the hour, and structured their business to aim at ZERO service tickets? Yes, please let me repeat that so it is clear, an IT Service Provider that does not make a profit from service calls.
I.T.WORKS! is that very different type of IT Service Provider.
We speak with so many prospective clients that cannot imagine their technology consistently working, whenever they need it, how they need it. Our goal is to change this perception of information technology. The first step to getting the result that your business needs, is accepting that IT CAN WORK THE WAY YOU WANT IT TO, ALL THE TIME!
We genuinely want to help clients and we know we can, minimizing reactive responses (i.e. tickets) increases value for both parties. We focus on process, delivering standards and alignments in advance that remove reactive service issues.
Dedicated team members proactively manage clients’ technology, installing upgrades, updates, and patches. This unique proactive approach delivers consistently working technology and resolves problems prior to them becoming an issue. Consistently working technology increases employee productivity and business profit margins. This will also provide a reliable platform against malware, as viruses penetrate old, out-of-date, unpatched software. We resolve the issues at the root of the problem, know what products consistently work best together and provide insight and expertise around all aspects of information technology (for example: budgets, strategic planning, and consulting).
The benefits of consistently working technology offers fewer tickets, less reactive time, increased work time and efficiency for your team. Because of our unique business, it is in our best interest to keep you up and running (a proactive approach). It is not always in your best interest to pay for service calls at an hourly rate (a reactive approach). Also, we do not have scaled service tiers; we do not believe in it. We deliver the same superior service to all clients.
When clients are new with us, they can’t comprehend technology consistently working. Our current clients will ONLY accept technology that is ALWAYS working. We love this change in perception of what is acceptable.
We offer PEACE OF MIND & BETTER RESULTS! Technology is an investment when it consistently operates and can be depended upon, because technology drives business. Your business is more productive and can be more profitable.
Our clients expect us to deliver superior results. WE DO.