Client Stories

When You Succeed, We Succeed


At I.T.WORKS!, we have the privilege of serving many amazing clients. Read on to hear what clients in Mass and out of Cape Cod & Plymouth Massachusetts have to say about I.T.WORKS!


A surprising realization early on after our transition was it became readily apparent that we had not hired an IT company, but rather we had partnered with a business that could truly help us meet our full potential. I.T.WORKS! team-oriented unique model of maintenance and troubleshooting, minimizes potential conflicts, while maximizing the efficiency of our office.

Our capabilities have dramatically increased over the past 10+ years. We share vast volumes of information across the network, emerging technologies have been seamlessly integrated into our surgical practice without up ending or reconfiguring our current solutions, and we can continuously work with available IT. In addition, day to day technology is compliant according to HIPPA standards and protocols, protecting my patient’s information and my practice. As I reflect on our relationship with I.T.WORKS! over the years, I am struck by the foresight and execution of the I.T.WORKS! team in constructing a network that would meet my needs, not just 10 years ago, but today as well.

Dr. William Bontempi


Berkshire Facial Surgery


Several years ago, our company had been dealing with another IT vendor for our server and desktops. We were forever having issues that would go on and on. Most times they would never get resolved. Not to mention all the lost production time. After asking around, I was fortunate to have I.T.WORKS! recommended to me. Our system was down, and we could not get it back up. After meeting with I.T.WORKS!, I knew they were the answer. They quickly scheduled a crew to come in. Within a few hours they had all our issues resolved. I was amazed. We have been working with I.T.WORKS! for several years now and feel it was one of the best business moves I have ever made.

William Whalen


Whalen Restoration Services


Changing to I.T.WORKS! for all our technology needs was the best business decision we have ever made. Their quick and professional response when we have technology issues has given us peace of mind. We recently did a complete upgrade of our computers and our software and were very impressed at how smoothly everything went!

Heidi Olwell

Office Manager

Dental Associates


The Cape Cod Foundation has worked with I.T.WORKS! for over ten years. I have personally worked closely with everyone at their office and without a doubt each experience has been professional, prompt, and courteous. They always get the job done! From start to finish on each ticket it is always a pleasure to work with them. I highly recommend I.T.WORKS! for all your managed IT services!

Maura White

Office Manager

Cape Cod Foundation


Working with I.T.WORKS! is always a pleasure – fast response, knowledgeable employees. They understand my business needs. I recommend them to any business that needs IT support, whether large or small.


Office Manager

South Coast Development


I.T.WORKS! continues to deliver an outstanding job with all our IT, POS, servers and phone system implementation and support. They respond quickly with an excellent team of professional personnel who provide a detailed plan and methodology for reaching our goals. Their staff of professionals always recommends a creative and practical solution and assists even when working with a third-party vendor. They do so on schedule and within the agreed-upon budget. The I.T.WORKS! team is easy to work with and even works late and long hours when necessary. They have earned the respect of our CFO, Club Treasurer, and all Club Communications staff. I professionally and personally appreciate the effort put forth by the I.T.WORKS! team as a whole. I highly recommend them and look forward to continued years of success.

Peter McEachern

General Manager/COO

Nantucket Yacht Club


You are an integral part of our business and thanks to you, we have been able to run our practice almost entirely without interruption for the many years that we have been your customer. Even with the installation of our new server this past year, we hardly skipped a beat. We appreciate the prompt response we receive when there is a problem. Everyone, to a person, who has worked with us has been knowledgeable, competent, and polite. You have kept up to date with the many advancements in technology and particularly the protection of our information. We have complete confidence in I.T.WORKS! and are eternally grateful for your support.

Jodee Bishop


Hilton & Bishop


Things are going well with I.T.WORKS! I am very happy with the decision to switch. It is a pleasure to work with you guys as compared to our previous IT vendor. Everyone from I.T.WORKS! has been prompt and helpful as can be. I have found the IT partner that I have been needing for far too long. In all sincerity—thank you!

Sara Whiteley


Whitely Plumbing & Heating


Prior to transitioning to I.T.WORKS! it was not a matter of if but when the next IT catastrophe would occur. I.T.WORKS! proactive approach to maintaining the health of our IT environment eliminates anxiety and increases efficiency.

Sam Ledwell


Environmental Operating Solutions

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