9/9/2021
Business IT Support Companies are NOT created equal.
In today’s managed information technology culture, there are numerous problems to focus on when it comes to the shortfall of business IT support companies – broken promises, no follow through, lack of proper expectations, not fixing issues at the root of the problem, additional charges unaccounted for, and the list could go on and on. On too many occasions, business IT support companies will take on a new client just to lose them the following year due to poor performance. Many business IT support companies give other business IT support companies a bad name and leave business owners wanting for real solutions to their IT management issues.
The fact is that some business IT support companies are very on top of IT issues, offering deep beneficial services to their clients, while others get paid and do minimal work to really support their clients. There are many different payment ideologies and tiered level options. Some will charge to fix an issue, or per project, and wait until they hear from a business when they have a problem. While other companies will proactively maintain technology, to keep it up and running all the time.
Business IT support companies are known for offering a multitude of “plans”, something for every potential client. These “plans” may make it initially appealing to clients; however, different levels of service can result in longer wait times for lower tiered level clients, sacrificing business productivity for price. Others will offer both tiered and flat rate options, but if a pay per project client has a request, “Will this company turn down the opportunity to generate extra revenue?” and respond to their flat rate customer first? These are important thoughts to consider and could give you a crystal ball glimpse into your future relationship.
We think all potential clients should be asked “What is the best plan you offer? If a business IT support company can respond that all clients remain as important as the other, receiving the same level of service, without individual prioritizing – that’s a great answer! Price may be on the table right now, but will price be the first thought when dealing with consistent and problematic technology issues? No, it will be about the ongoing technology stress and reduced business productivity as you continue to pay for a mediocre service.
Technology must continuously work to allow businesses to be productive and profitable, PERIOD!
A client is experiencing frustration and needs IT help, or they would not engage in conversation with us. While they have their list of technology challenges, we need to understand the full scenario to solve their IT pain points. With over 23 years in the business, and successfully providing CLIENTS WITH WORKING TECHNOLOGY, we understand what hardware and software works best together and provides the safest environment.
As a reliable and versatile business IT support company, backed with years of experience navigating all types of technology issues, our wide range of industry experience allows us to handle any problem, while providing new and improved technologies along the way. Diversity is our strength, as there is minimal learning to improve or evolve when the same process is applied each time. Something unexpected WILL always happen, it is just a fact.
Diversity builds stability. We are exposed to all types of technical challenges and know how to solve business technology problems.
I.T.WORKS! knows first-hand that technology is an investment and when it consistently operates, business is more productive and profitable. We minimize reactive responses and increase value for both parties. We focus on process, delivering standards and alignments that minimize reactive service issues. Changing the focus toward proactive IT management impacts business profitability; employees are up and running, clients meet deadlines, bid for jobs, deliver information to end users, collect funds, receive calls from prospective client and so on. Working technology removes business IT frustration. We unequivocally understand the true cost of keeping systems consistently up and running, and the expertise, technology and manpower required to make it happen. We also understand that downtime is enormously expensive for clients.
The benefits of CONSISTENTLY WORKING TECHNOLOGY offer fewer issues (i.e. “tickets”), less reactive time, increased work time, efficiency for your team, and less stress. Time is spent working instead of hours wasted on the frustrations of technology problems. There are no lost opportunities, and team members spend their valuable time on their core competencies.
Our mission will always be to provide clients with CONSISTENTLY WORKING TECHNOLOGY, available how, when and where clients want it.
Please view our Testimonials or read our Case Studies on how our services retain clients year after year, without long-term agreements.
GET SOCIAL: 
Please feel free to contact us with questions.